SYSTEMS
Infrastructure & Systems
The network, servers, and systems that support your operation. We design, deploy, and operate the IT infrastructure with the robustness and flexibility your business demands.
0+
Sites and data centers
0%
Monitored infrastructure
0.9%
Target uptime
0/7
Continuous support
AREAS
The solid foundation your business rests on
Robustness and flexibility so your systems don't constrain but enable the operation, the decisions, and the strategy.
User service center
Support for end-user hardware and software infrastructure in corporate environments.
- Helpdesk L1 / L2 / L3
- Remote and on-site support
- Inventory and CMDB
Managed Services
Continuous maintenance and support of IT infrastructures with measurable SLAs.
- 24/7 operation
- Proactive monitoring
- Incident and change management
Network and systems administration
Alarm monitoring, automation, management, and effective, cost-efficient maintenance.
- LAN, WAN, and SD-WAN
- Servers, virtualization, and storage
- Backup, DR, and continuity
SERVICES INCLUDED
Everything you need to operate without scares
Eight operational lines covering the day-to-day of your IT infrastructure, from the user workstation to the data center.
01
HW/SW operation
Deployment, configuration, and maintenance of client and server equipment.
02
Helpdesk L1-L3
Tiered support with fast first-contact resolution.
03
24/7 monitoring
Active monitoring, alerts, and response before it affects the service.
04
Backup and DR
Periodic backups, retention, and verified recovery plans.
05
Virtualization
Consolidation and orchestration with enterprise hypervisors.
06
Networking
Design and operation of LAN, WAN, SD-WAN, Wi-Fi, and perimeter security.
07
Documentation
A living CMDB, diagrams, and runbooks that reduce resolution times.
08
Managed SLA
Measurable service-level agreements, periodic reports, and continuous improvement.
LIFECYCLE
Five phases to keep your infrastructure alive
A solid infrastructure isn't handed over, it's operated. Five phases so your platform evolves with your business.
01
Design
Requirements analysis and design of the target architecture: network, systems, and services.
02
Rollout
Phased deployment with validation at every milestone and risk-free migration.
03
Operation
Daily 24/7 operation with proactive monitoring and measurable SLAs.
04
Support
Fast incident resolution, change management, and continuous improvement.
05
Evolution
Continuous adaptation to new needs, technologies, and regulations.
DOCUMENTATIONDOCUMENTATION
Download the Infrastructure & Systems catalog.
A PDF with the solid foundation the business rests on: networks, servers, and operation.
LET'S TALKLET'S TALK
Can we help with your infrastructure?
We design, operate, and evolve together with you. Tell us where you are and where you want to go.