MANAGED SERVICES

    Your IT department, managed

    IT departments are overloaded by the adoption of new technologies and digital processes. Managed IT services let you outsource the operation so your business can focus on strategy, not on keeping the lights on.
    I want to outsource my IT
    0.9%
    SLA availability
    0 min
    Average response time
    0/7
    NOC monitoring
    0%
    Customer satisfaction
    THE CONCEPT

    What are managed IT services?

    Partial or full outsourcing of your IT infrastructure and the team that operates it. People, processes, and technology working under a single contract, with 24/7 monitoring of your systems.
    Today, IT operation is no longer a technical cost: it's a strategic factor. Outsourcing it well frees up capacity to innovate and accelerates the business.

    WHAT YOU GET

    Benefits of managed services

    Four reasons companies choose to outsource IT operations
    and focus on what they do best.

    01
    Outsourcing
    By outsourcing these activities, the company can focus more easily on its business strategy.
    02
    Cost reduction
    It reduces the operating and infrastructure costs that an in-house IT department requires.
    03
    Availability
    It ensures the availability of the platforms that depend on IT and better serves the areas that rely on them.
    04
    Adaptability and scalability
    We work with the most innovative technologies, and the solution grows with you when expansion is needed.
    OPERATING MODEL

    Five phases for a service that performs

    We take every account from initial onboarding to continuous improvement, with clear processes and metrics that matter to the business.
    01
    Onboarding
    Asset inventory, knowledge transfer, and definition of procedures.
    02
    Operation
    Daily execution with ITIL processes: incidents, requests, and controlled changes.
    03
    Monitoring
    24/7 monitoring with automated alerts and diagnosis before it affects the service.
    04
    Reporting
    Measurable metrics and SLAs, periodic reports with actionable trends.
    05
    Continuous improvement
    Process review, cost optimization, and adaptation to new needs.
    DOCUMENTATIONDOCUMENTATION

    Download the Managed Services catalog.

    A PDF with the benefits of outsourcing IT and the five-phase operating model.
    SATIC Managed Services Catalog
    PDF · benefits and operating model
    Download ›
    LET'S TALKLET'S TALK

    Shall we free you from day-to-day IT?

    Tell us about your current operation. We design a tailored managed service with measurable SLAs, together with you.
    Contact SATIC