MANAGED SERVICES
The integration is delivered running, not just installed.
Our own NOC, preventive maintenance, L1-L3 support, incident management, and continuous reporting. A measurable, signed SLA—to respond, not to file away.
WHAT'S INCLUDED
What's inside the managed service.
Our own NOC with 24/7 coverage
Operators with knowledge of the sector and the environment. Not a generalist call center.
Tiered L1-L3 support
Fast first-contact resolution, controlled escalation, engineering available for complex incidents.
Proactive monitoring
Alerts before the incident, degradation detection, preventive intervention.
Preventive maintenance
Signed schedules, planned interventions, tracked replenishment of consumables.
Measurable, reported SLA
Signed agreements with real metrics: availability, response time, resolution. Periodic auditable reports.
Change management and continuous improvement
ITIL-style processes adapted to the sector. Controlled changes, evolution without surprises.
METHODOLOGY
How we start a managed service.
Assessment, signed model, orderly handover, and continuous operation.
01
Operation assessment
Survey of the current state, identification of processes, tools, equipment, and critical operational knowledge.
02
Signed service model
Scope, SLA, escalation, windows, metrics, and reporting. No surprises in the invoice or the scope six months in.
03
Onboarding and handover
Documentation, training of the operations team, and an orderly handover with the client's current team. Without loss of knowledge.
04
Continuous operation
Proactive monitoring, incident management, preventive maintenance, continuous improvement, and auditable reporting.
USE CASES
Typical managed-service models.
Four ways to outsource your operation, depending on what you need to let go of.
01
OUTSOURCED NOC
Full 24/7 service
Continuous operation over the entire deployed infrastructure. SATIC operates, monitors, escalates, and reports.
02
INDUSTRIAL SUPPORT
24/7 plant support
Coverage of the plant's critical infrastructure with response times signed by shift and by severity.
03
COMPREHENSIVE MAINTENANCE
Maintenance of our own deployment
All the infrastructure delivered by SATIC, maintained by SATIC. A single point of contact for any incident.
04
IT TEAM REINFORCEMENT
L2-L3 for the client's team
Your team handles L1, SATIC steps in on the complex stuff. Without hiring in-house for what comes up rarely but is critical.
STANDARDS & TECHNOLOGIES
Signed processes, not improvised.
ITIL adapted to the sector, standard tools, auditable reporting.
ITIL-style processes
Management of incidents, requests, changes, and problems. Adapted to the industrial pace, not copied from a consultancy.
Measurable SLA
Signed agreements with availability, response time, and resolution by severity. Auditable monthly reports.
Operation tools
Proactive monitoring, ticketing, asset management. Visibility for the client, not a black box.
Sector knowledge
Operators experienced with the type of client. Not a generalist call center that just passes the ticket along.
Continuity
A backup plan for the managed service itself: if SATIC had an incident, the client isn't left on their own.
INTEGRATION
The operation is managed from our own platform.
The NOC operates on the same in-house platform that integrates the entire deployment. Field visibility, correlated events, accessible history. Report and decide from a single window, not bouncing between tools.
WHERE IT APPLIES
Where we deploy it.
DOCUMENTATIONDOCUMENTATION
Download the Managed Services catalog.
A PDF with our own 24/7 NOC, tiered L1-L3 support, and typical service models.
LET'S TALKLET'S TALK
Is your operation on autopilot or with a qualified human at the controls?
Tell us what you operate today and what you'd like to stop stealing your time. We design a managed service tailored to you.